Return and Refund Policy:

At The Device Hub Technologies LTD, we understand that purchasing a second-hand device such as laptops and iPhones requires trust and confidence. We strive to provide accurate descriptions and quality products to our customers. However, we recognize that there may be instances where you may need to return or request a refund for a second-hand device. Please review our policy below for more information:

Returns: 

• Eligibility: To be eligible for a return, the second-hand device must be in the same condition as when it was sold, with no significant changes or modifications made. Additionally, the device must be accompanied by the original receipt or proof of purchase.
• Timeframe: You have 14 days from the date of when you receive the item to initiate a return.
• Return Process: To initiate a return, please contact our customer service team at customerservice@thedevicehub.co.uk . Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number. Please ensure that the device is securely packaged to avoid any damage during transit.
• Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a misrepresentation or error on our part.
• Inspection and Refund: Once we receive the returned second-hand device, our team will conduct a thorough inspection to ensure it meets the eligibility criteria mentioned above. If the device is approved for return, we will issue a refund to the original payment method within 5 business days.

Refunds:

• Eligibility: Refunds are only applicable for second-hand devices that are eligible for return as per our return policy.
• Refund Process: To request a refund, please contact our customer service team at customerservice@thedevicehub.co.uk. Our team will guide you through the refund process and provide any necessary instructions.
• Refund Amount: The refund amount will be equal to the purchase price of the second-hand device, excluding any shipping charges or restocking fees, if applicable.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Refund Timeline: Please allow 5 business days for the refund to be processed and reflected in your account. The exact timeline may vary depending on your payment provider.

Non-Returnable Items:

• Certain items are non-returnable, including:
    – Software or downloadable products.
    – Items that have been personalized or customized.
    – Items that have been damaged or modified after purchase.
• Please note that this list is not exhaustive, and other non-returnable items may apply.

Warranty:

• Second-hand devices sold by The Device Hub Technologies LTD may come with a limited warranty. Please refer to the warranty information provided with the device for details on coverage and claims process.

Please note that this Return and Refund Policy is subject to change without prior notice. It is recommended that you review this policy periodically to stay updated.

If you have any further questions or require assistance, please feel free to contact our customer service team at customerservice@thedevicehub.co.uk. We are here to help!